Interlaken Express

Cancellation Policy:

• Cancellations requested 48 hours prior to trip departure will receive a 90% refund.
• Cancellations made less than 48 hours prior to departure will receive a 50% refund.
• There is no refund for no-shows or cancellations made less than 12 hours prior to departure.
   
• No refunds will be offered to passengers who are denied boarding or are removed from a trip for failure to follow COVID procedures.
    
• In the event that a customer cancellation results in a fee charged to Outdoor Recreation, regardless of the date of or reason for that cancellation, the total sum of those fees will be passed along to the customer.

COVID Precautions (Current as of 17 August 2021.  May be superseded by Local/State/Federal level laws): 

• Out of an abundance of caution, and to minimize the risk of a passenger being forced off a trip while crossing an international border, Kaiserslautern Outdoor Recreation is currently restricting international travel to fully vaccinated and fully recovered passengers and children under the minimum age for testing/quarantine.  Minimum age for testing/quarantine is determined by the individual countries and may be lower than the German minimum age of 12.
   
• Switzerland has adopted a Health Pass system similar to Germany's 3G system or the French Pass Sanitare.  A QR code confirming vaccination status, recovery status, or negative test status may be required to enter public events or private businesses.
   
• In the event that an individual passenger is not able to participate in a confirmed trip due to COVID restrictions placed on the passenger, full cancellation penalties may be applied based on the date of the customer's cancellation.
• All participants are required to be in compliance with the rules for their destination and all countries of transit as listed in the Travel Planner on https://reopen.europa.eu at the time of departure. For travel remaining in Germany only, all passengers are required to be in compliance with all local laws in both Rheinland-Pfalz and the destination of travel.
• All Travel/COVID Documentation is the responsibility of the passenger.
• PCR and RAT (Rapid Antigen Tests) are the only approved testing methods. Self tests are not authorized for international travel.
• No refunds will be offered to passengers who are denied boarding or are removed from a trip for failure to follow COVID procedures.  
• Trip timelines and schedule and COVID precautions are subject to change at any time.
• All trips are departing from the Pulaski Sports Pavilion in Pulaski Park until further notice.
• Dependent on current COVID status at the time of departure, masks covering your nose and mouth may be required on any trip. 
• Enter and exit through the rear door only.
• Seats may be assigned by ODR in advance to promote physical distancing and contact tracing. Requests for specific seats are not being accepted.